EBOOK GUARANTEE & REFUND POLICY
If after 30 days you don’t feel like you’ve received your moneys worth, and you are not completely satisfied with the eBook, you may return it with an email to [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.

It’s 100% RISK FREE for you!

 

COLOUR BOARD REFUND POLICY

Our sample boards are custom made in small quantities therefore we do not allow returns or refunds, however we will replace any damaged boards due to shipping.

 

ONLINE TRAINING GUARANTEE AND REFUND

If after 30 days you don’t feel like you’ve received your moneys worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.

It’s 100% RISK FREE for you!

 

DESIGN CONSULTATION GUARANTEE AND REFUND

You have paid for our time so if for some reason you move or something changes before you can implement our recommendations there will be no refund. We want you to be happy, so if there is an issue other than personal preference we ask that you share photos of your colour testing and any objections or concerns you might have and give us the opportunity to tweak our selections before you reject them outright.

Please note, we will not provide a refund unless we have had the chance to make adjustments to our initial recommendations.

Refunds for UNUSED consultations processed after 60 days are subject to an administrative fee of 5% of the total purchase price.

 

LIVE TRAINING CANCELLATION POLICY

A deposit refund, minus a $300 non-refundable registration fee, is available if you cancel three weeks prior to the course date. Cancellations made within three weeks of course date will not receive a refund. Instead, the deposit must be applied to any True Colour Expert training held within the following 12 calendar months, if not your deposit will be forfeited.