How I Became a True Expert

Before I discovered how truly passionate I was about colour and design I had a few different jobs. I missed out on college because my parents couldn't afford to send me and even though I loved decorating (even then), I was so naive it never occurred to me that I could [get a student loan] go to school to become a designer.

My first jobs were in retail clothing sales. I’ll always remember arriving to work one day wearing white stirrup pants (it was the 80’s) and white pumps with holes in them to resemble polka dots and a white plastic bow. I think someone mentioned that stirrup pants go with boots–I didn’t know that.

Every year when September approached I would get anxious that I wasn’t enrolled in a program that would give me a career. I still have collages that I pasted together with notes that said “I make $26,000 a year” and at the age of 19 that [to me] was a lot of money!

When I was 21, I was dating a guy that was friends with the general manager of a 4 star hotel in the city. He arranged for an interview. I arrived and the secretary took me into his huge office (I was so scared) where the GM asked what I wanted to do in hotels? My reply was ‘Marketing’ and of course I had no idea what that meant. He went on to tell me about all the other hotels I could apply at and I was certain that meant I would not be offered a job. However a month later the HR department called me for an interview and I found myself working at the front desk.

Coming from retail– even though now I wore a uniform–I always wore a freshly pressed white blouse and shiny black patent shoes (so it was easy to stand out at the desk to the very fashionable Sales Director). Two months into the job a position came up as ‘Sales Secretary’ in the Sales & Marketing Department. Well since I only had grade 9 typing, it didn’t even occur to me to apply, so the day before the position was to be announced the front office manager asked if I would be interested in the job. The Director of Sales interviewed me and I got the job on the spot!

Was I ever excited!! I felt that my ‘career’ had finally begun and until then, that was one of the happiest moments in my entire life! I was there for 4 years and moved up to Sales Coordinator and then Sales & Conference Service Manager.

Image from La Dolce Vita

Here’s the problem I had with hotel sales. In general, clients will book a hotel because they like the look and feel of it, so I never felt like it had anything to do with my ability to sell. I felt like a fraud, that at any moment someone would figure out that I didn’t know what I was doing.

So when I left that job and moved to Victoria to get married I was so insecure in my abilities (as a sales manager) that I took a job as a secretary at The Empress Hotel. Everyone had computers but one month into the job I received a hand-written letter that I was supposed to type for one of them. That was when I snapped and resigned.

Afternoon Tea at The Empress

Some people have an “I can do anything” kind of personality. I recently met a designer who started out sewing Halloween costumes for her kids. Then all the kids in the neighborhood wanted one too, so she did that until someone asked her to sew a wedding dress. She went from wedding dresses to prom dresses and then drapery.

The drapery client said “I need carpet and furniture too” so she went to decorating school because she was clear she needed some training. Then she showed me a kitchen she designed and I said ‘But you haven’t taken kitchen design?’ And she said “No but I just pretend and surround myself with really good people”.

(This woman can probably do anything) (This woman can probably do anything) Credit

I would love to be like that!! I have suffered so much anxiety because of my inability to BS and pretend. My personality is like this: “I need to learn it first, I need to understand it inside and out and analyze it every which way to Sunday” before I will say “I can do that”.

When I started my business and wrote “Expert Colour Consultation” in my yellow pages ad, I had no idea at the time how far that would take me. I took a phone call from a potential client back then and she mentioned beige and how it has so many different undertones. I had NO IDEA what she was talking about! So I found the best course on colour (before mine of course :) and immediately flew down to San Francisco to take it!

In the past 10 years I have conducted almost 1,500 colour consultations. 1,000 of those during my 4 years with Benjamin Moore where I averaged 5 per week. It’s why I truly believe that if you are a designer and you do not have this kind of training or experience, you should hire a colour expert just like you would hire any other professional when you are coordinating a job.

I have taken many other ‘colour courses’ since that first one but I didn’t learn ‘undertones’ as distinctly as I have from anywhere other than on-the-job experience. When I was in retail, not only was I doing 5 calls per week but in the store we choose colours for customers all day long. You quickly get to the level where someone walks in with a pillow or a piece of tile and you pull out the right colour the first time, almost every time.

My other area of expertise is furnishing, decorating and styling a home. I have spent countless hours over the years pouring over magazines and shopping with clients to distinguish how to create a look and feel in a space with the right furniture and accessories! But I will not pretend that I can draft up your kitchen :)

Penelope Trunk wrote a great article called “Being an Expert takes Time not Talent”. When you read it and click on the article from the Harvard Business Review, you’ll read the following, which is the best part:

“The journey to truly superior performance is neither for the faint of heart nor for the impatient. The development of genuine expertise requires struggle, sacrifice, and honest, often painful self-assessment. There are no shortcuts.

It will take you at least a decade to achieve expertise, and you will need to invest that time wisely, by engaging in “deliberate” practice—practice that focuses on tasks beyond your current level of competence and comfort.

You will need a well-informed coach not only to guide you through deliberate practice but also to help you learn how to coach yourself. Above all, if you want to achieve top performance as a manager and a leader, you’ve got to forget the folklore about genius that makes many people think they cannot take a scientific approach to developing expertise.”

Image from La Dolce Vita

So whether you’ve been reading my blog since the beginning or have just stumbled onto it (this is in response to the emails I get asking for tips on how your blog can look a little like mine) know that the look and feel of my blog comes from 10 years of being in the business (technically 20 if you count the years I decorated for my friends and family) as well as living for most of those years with a constant level of anxiety and insecurity wondering if I would ever figure it out or stressing that I’d been fired (yet again). . .

Renting instead of owning (for me that was the trade-off for being creative or die) and learning that each of our lives is a series of trade-offs. When my sisters called me and wistfully asked how much fun I was having at a pre-olympics cocktail party down town 2 weeks ago, I said “Ah but I don’t have a little darling like you do (below), keeping me from being here!”.

William, Left (Elizabeth’s 2 year old) and Noah, right (Anita’s 4 year old)

Bottom line, I was still the one (in my retail days) who would drive anywhere at any time to conduct yet another consultation so that I would one day be able to call myself a True Expert.

If you would like your home to fill you with happiness every time you walk in, contact me for on-line or in-person decorating and colour.

Related posts:
Certified True Colour Expert Training is Here! (Learn to see Colour like a Pro)
The Secret to Having the Life that you Want
Find the Inspiration to keep doing what you love Here!

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55 Responses to How I Became a True Expert

  1. Laura Trevey says:

    You create beautiful interiors… and look at those adorable kids!!

    xoxo Laura

  2. A Gift Wrapped Life says:

    All that experience got you here now so I would say the path was perfect. Have to go……watch the Canada – US game now(and I never watch hockey). XO

  3. Eliana Tomás says:

    Maria,
    i think we're coordinated when it comes to post. This week I've posted twice about my professional (not academic) achievements. I started to call myself designer without any diploma or degree but when i felt i was one. i started to design furniture without knowing what's needed to bring it to life, but when i felt my furniture would bring something to my client. after almost 5 years working hard i decided to get the "paper", but all my experience is fueled by passion, hard work, failure and success. and one last thing i would had to the list: expertise comes from believing in ourselves.
    great post Maria. would love to hear from you in here http://elianatomas.blogspot.com/2010/02/design-by-eliana-tomas-2-when-did-i.html

  4. Eliana Tomás says:

    oh, i forgot another one to add to the list: honesty. and you know what i mean!

  5. Annelise says:

    What a great inspiration for me, as I start this slow journey into the color world. My kids are growing up fast but I think I have not missed the opportunity to start yet another career. From artist to mom to consultant. I am ready to focus a lot more attention and take some risks. Thanks for stopping by my blog last week.

  6. Charlotte's Color Specialist says:

    Wow – that was some story! I love to read about how other Designers started out. From schooling to our previous jobs and God given drive and talent. It's what made us what we are today!

  7. Marija says:

    Very well written; totally honest and informative. My favorite part is that you really illustrate that time, perseverance and practice are as important as skill any day of the week. Simply doing a good job on your home or some friends, while a good start is just that…

    Marija

  8. Helena - A Diary of Lovely says:

    extremely inspirational
    Thank you

  9. Kathy says:

    I so enjoy learning from you. Just this morning my Hubs told me I have until tomorrow to pick a color for the master bathroom of our new winter home in Palm Springs…..he has NO clue that this is a big decision…we were in Home Depot yesterday and he grabbed a yellow chip and said "here's a good color"…yikes I'm in a panic now because I know (because of you) this is NOT the way to do it!!!!

  10. Kathy @ Creative Home Expressions says:

    I think having that little bit of insecurity in the back of your mind {that only you need know about} keeps you honest and open professionally. Imagine how you would be if you thought you knew it all. Kind of like that person who hands the handwritten note to the secretary to type while they have their own computer to do it on {I know, I deal with lawyers today who do this}.

  11. Karena says:

    Such great words of advice and inspiration. It can be often lonely out there, so I do think it is important to stay open to all of the possibilities, and always open to learning new skills!

    Karena

  12. Francine Gardner says:

    Maria, this was a wonderful honest story of yourself and I enjoyed reading immensely. I must be one of the most insecure business woman (and designer) To this day, i do not refer myself as a designer. i never went to Design school, instead i went to Business school in Boston to get an MBA and shortly realized wall Street was not for me. I am entirely self taught when it comes to design, but I am studious, curious and hard working. You are very talented, write beautifully and your blog is a great learning tool. thank you, francine

  13. Marlo says:

    Wow! I love your honesty.

    And you know what? We have a very similar history and personality; I feel like I’m reading my autobiography.

    I took the Myers-Briggs Personality Type test a while back and discovered that there are people who learn while doing and those that have to know everything before they do. I’m the latter and I’m finally okay with it.

    I hope I can attend your colour training course! I’m sure it will be the best one around. :)

  14. Ivy Lane says:

    You are SUCH an inspiration Maria.. thank you for posting this.. I am STILL, at 45 trying to FIND my passion.. I was a Fashion Merchandising major …worked in retail management and merchandising for 16 years before becoming a real estate pro ( past 9 years)… I love my job..my clients are what get me going everyday..but there's ONE piece of that puzzle that always seems to be missin'!! your post today.. was perfect timing!

  15. "Yeah, that works..!" says:

    Humility + Integrity + Talent = Maria

  16. lynne whiteside says:

    I learned from a very smart lady 'fake it till you make it'.

  17. Renae says:

    God gives us all an innate sense of what we are good at. I love your story and your journey to get where you are today. It's fun to look back and see from 'this side' how all the puzzle pieces fit together and the image that's created!
    xx

  18. Jane says:

    I loved reading your journey to Color Expert. Very inspirational…
    Your clients and students certainly get their money's worth!!!
    Smiles,
    Jane (artfully graced)

  19. Jenny @ Anything Pretty says:

    I really enjoyed reading about your journey. Very inspiring…thanks for sharing!

  20. Debra Phillips says:

    maria;

    i did not want your story to end, loved your revealing honesty.

    isn't it interesting where our choices at various forks in the road lead us? yours is a defined and well earned journey.
    xo
    debra

  21. Acanthus and Acorn says:

    Our paths are so interesting, I loved your story and honesty! I truly believe we must require ourselves to keep learning. Hopefully, something everyday!

  22. Rachel H says:

    Thank you for being so true and open to the blogworld! I appreciate hearing that people I respect and admire have insecurities that I totally relate to!! haha! That makes it seem like I have hope too! You are awesome and clearly a very hard worker!

  23. Marina says:

    Your honesty always inspires me Maria.
    Sometimes you have to sacrifice things to get to where you are … and you have come a long way… and should be proud of where you are!

    xx

  24. Annie@A View On Design says:

    Oh I am just like you when it comes to "knowing something inside out" before "owning" it. I hate being put on the spot when I'm not confident, I really hate it! So glad to hear you have made your dreams come true Maria, you are such a lovely person too!

  25. Linda at Lime in the Coconut! says:

    I love learning about the journey…that is where the truth is. And that quote at the end "It will all work out…" That is priceless!

    Inspiring post!

  26. pve design says:

    Great post – I say that each and every time.
    pve

  27. Ideezine says:

    Maria,

    Great post of reflection. Confidence in youself is the only guarantee you have to make it to the other side of your dreams, that are constantly changing.

    Instinct, raw determination, constant reflection, faith, hope and prayer are necessay tools to reach our goals. Then you set higher goals and move towards them.

    It's a trade off and a choice and some people never recover and try to get up again once they've been fired, laid off, or ill. They're missing out on knowing how really wonderful they can be in our world to help others. Everyone has a story of greatness in them, in my experience.

    Bette

  28. Bruce Barone says:

    Great story. And VERY inspiring!!!

  29. AB HOME Interiors says:

    Great Post Maria! I was rooting for you after the first paragraph!! LOL! I can't even imagine you without the confidence you bare today! I think it is wonderful that you have so CANDIDLY shared that it really does take TIME, SACRIFICE and PATIENCE, to find that meaningful career AND confidence necessary to be a "professional".
    BTW-I have taken your advice. Im following in your BIG footsteps and trying to post IMPORTANT blog posts.(goodbye my lovely martini, and sharp tongue) Whether anyone wants to read them is still out for the jury, but I will try anything once!

  30. Angela at Giannetti Home: Design Online says:

    A Colour Expert and a Wise Woman! Lovely post Maria!
    ~Angela

  31. Developing Designs says:

    The path that you have been on may not have started the way you expected or wanted (I can't stop laughing at the site of the stirrup pants) it to, but it certainly has put you in a place that you are without doubt meant to be.
    Thank you for your openness to share, you are a true inspiration. I love learning anything I can from such an amazing talented gifted beautiful person such as yourself. xo

  32. Between you, me and the Fencepost says:

    I have never heard the Empress story. I knew you hated Hotel sales but I didn't ever get the 'why'.(other than you hated the corporate world)You are my own sister and I learned something new from your post. I'm always amazed at the people that fake it 'till they make it. I have to 'know' that I'm doing too and until I do I can't pretend I'm an expert. Maria, what a great post. Great insight and well written. I love it.

  33. Rachel says:

    amazing, the twists and turns we take in our journey to the present and future. always fascinating to hear how someone got where they are today.
    interesting to think about what makes someone an "expert". i was just chatting with two color colleagues the other day about that very topic- i think it's really a combination of hands-on experience, formal education, and plain ol' talent… a package deal.

  34. Twenty Two Flamboyant Street says:

    I so agree! I believe I will get to the point of "truly superior performance" by continuing to learn, continuing to set high standards for myself and not giving up when the going gets tough.

  35. Bonnie says:

    Maria, You just described me exactly except you are a wonderful writer and can put your feelings into words.

    I've been hiding and bluffing my way on certain things for years-for example playing bridge. I finally realized it was not really fun and I did not have to pretend any longer that I knew what I was doing. And of course, I don't think I'll ever learn the computer skills to continue with a blog much less link up to other sites. I am taking baby steps but am intimidated big time.

    You have worked hard and it shows. I used to think the people that were good at things just had the gift . Now I know most work very hard to attain success.

  36. Roxy Te Owens says:

    I love your story Maria! Thanks so much for sharing! I just left my fashion buying job to pursue something more creative because people are telling me all the time that I'm so "creative," but I'm still searching for that direction…it's frustrating! You have given me hope!

  37. Bethany Christensen says:

    It is so much fun to learn more about you and your journey! It is so refreshing to hear some one say "I didn't have all the answers" or "I don't have all the answers". I love Penelope Trunk too. Thanks for introducing me to her.
    Bethany

  38. Nicole says:

    Very inspiring! Thank you for writing this post. Coming from someone who is still looking for the creative outlet than can be turned into a career, your post really brings to light the journey that sometimes needs to be taken.

  39. carak says:

    Thank you for this post. Great advice and inspiration.

  40. The Design Notebook says:

    Hi Maria,

    I wanted to say thanks for stopping by and leaving a comment!

    Great post. Loved learning more about you, your path and all that experience you gained!!

  41. Kathy says:

    Congrats on "the" game….we watched every single second and we were actually happy for Canada to win on your turf…good on you!

  42. fabricfan says:

    I loved hearing your story. Great pictures as always.

  43. Carmie - the Single Nester says:

    Thank you for sharing your professional career story! I am searching for my vocation and you have inspired me.

  44. The Zhush says:

    This was a great story, so interesting. You have clearly mastered the art of color consultation, and the art of a great blog as well. You are a writer! Loved that quote, and will check out Penelope's blog for sure.

  45. Brillante Home Decor says:

    You made me laugh, smile…and think! Great post.

  46. MicheleB says:

    Maria,
    It gives me hope that you too have had insecurities about your profession. You and your blog are something I aspire to. As an interior designer who went to school, I still question myself all the time and here that little negative voice sometimes get the best of me. Then I have a client who loves their new space and I think, well maybe I do know what I'm doing…lol! Thank you for sharing your journey with us!

  47. Dayka (Life +Style) says:

    This was such a great post! I appreciate your transparency and honesty, and I definitely find a bit of myself in your thoughts. I also am the type that wants to learn everything there is to know about a subject and understand all of it's intricacies before I embark on a new journey. That's why I find myself exploring design school now! Thanks for blogging about your journey. :)

  48. Janis@White Alder[Home] says:

    LOVED this post!!! I felt like I was reading about me……….I too have the crazy need to "take a course and make myself legit" before I'll tackle anything. Which has held back certain parts of my career, this post was the kick in the pants I needed to get back on track and know that hopefully I'm on my way to being an "expert"!!

  49. Color and Style says:

    I love your blog, it's so honest, heart warming, insperational, and informative.
    Great post again
    Firoozeh

  50. unique unique design says:

    So interesting hearing the path you traveled to get where you are today. You've done an amazing job!
    marcie

  51. Susan says:

    Oh my! Have you been spying on me all these years? You have just described me! I feel I must be uber efficient before I can take anything on(accomplish anything, that is). As we know though, perfectionism (efficiency to the nth degree)is paralyzing!
    I so admire your honesty. It's supremely difficult to open ourselves up to even our nearest and dearest, let alone the worldwide web!

    You have my admiration!

    Susan S

  52. Kelly, Arte Styling says:

    thanks for sharing your journey with us, maria! and i just love that quote about "the end". so true.

  53. FrenchGardenHouse says:

    What a great post! It's always so interesting in how we do the work we were meant to do, the work we love, and are passionate about. Thanks for sharing your journey with us. Lidy

  54. Candied Fabrics says:

    Thanks for sharing a bit of your history with us! it's fascinating to see how people get to where they are now, and I'm amazed by your journey!

  55. Gwen Yarbrough says:

    I always look forward to reading your posts….
    Thanks for sharing your journey and your personal experience in the "design world"…it continues to inspire me.
    Your knowledge, honesty and straight-forwardness is
    in all you do sets you apart as a leader….

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