eBook FAQ

Q: What formats do Maria's eBooks come in?

Maria's eBooks are formatted for PDF, iPad and Kindle Fire eReader.

Q: I have an iPad. Which format should I choose?

Purchase the iPad version for the iPad. Purchase the Kindle version for a Kindle. PDF can be viewed on any device.

Q: Can I download the Kindle version to use on my iPad with the Kindle App?

You can download it but we do not recommend it. For optimum viewing we have found that Apple software works best with Apple products and Kindle with Kindle devices.

Q: How long does it take for my eBook to arrive?

Within moments of checking out of Maria's Shopping Cart you will receive an Order Confirmation email from us. This email will contain the “clickable” link you need in order to begin the download process.

Q: Can I get a discount on a product order if I already own the eBook?

I offer a free copy of my eBook when you purchase another of my products (colour boards, Specify Colour with Confidence three-day training or a webinar). However, if you already own a copy of How to Choose Paint Colours – It's All in the Undertones you will not receive the value of the book as a discount on another product. You can still receive the free copy of the book and gift it to someone else, but you cannot deduct its price from your next purchase.

Q: I only have a desktop/laptop computer. How do I download Maria’s book?

You can download the PDF version of the book onto either a Mac or a PC. There are several ways to download and save your PDF (depending on the age of your computer), but they all start the same way: “Click here to download”.

  1. If you have a Mac, click "Click here to download" – the download will automatically start and place the book in your Downloads File. Retrieve it from there.
  2. If you have a PC, left-click "Click here to download" and your computer will automatically download. It may place the PDF in your Downloads File. You can then move the PDF to wherever you want.
  3. If you left-click on the link and you can’t find where the download went (and you checked your Downloads File), type “how-to-choose-paint-colours” in a search bar. Most computers are smart enough to find it for you.
  4. If you right-click on the link, choose the option called “Save Target As” or “Save Link As.” This will let you tell your computer where you want to save the PDF.

Q: I have an Apple iPad. How do I download Maria’s book?

Just to be clear, we’re not the gurus of the iPad world. But this is what we do know. You must have the FREE iBooks app from the Apple Store before you can download any book onto your iPad. If you don’t have the app already, make sure you download it before you try to download any books.

Your purchase of Maria’s book will give you an iPad version AND a PDF version. You can download both onto your iPad and they will show up in your iBooks Library. Your library has a section for Books or PDFs under the heading “Collections.” If you want to see the Apple eBook, make sure “Books” has a checkmark beside them. If you want to see the PDF, make sure “PDFS” has a checkmark beside them.

Q: I want to have one copy of Maria’s book on my iPad and the PDF on my desktop/laptop. Can that work?

Absolutely! Download both versions into iBooks, connect your iPad to your computer with a USB cord and drag the PDF over to your desktop/laptop. Alternately, download both versions to your computer, connect with a USB cord and drag the eBook onto your iPad.

Q: Where did my eBook go after my apps were updated on my iPad?

When you click on iBooks the bookcase shows headings across the top left corner: Store, Collections. Click Collections and a pop-up window will say Books and PDFs. One will have a check mark to indicate the format you are currently viewing. If you click PDF the book case will flip around and all PDFs will be located on the shelves. Conversely when you wan to view your eBooks  in a “reader” format click Books and it will turn again to show your Apple iBooks. Look in the iTunes folder under Books. Sync to reinstall.

Q: I have a Kindle eReader. How do I download Maria’s book?

Just to be clear, we’re not the gurus of the Kindle eReader world. But this is what we do know. The easiest way to accomplish a download for your Kindle is to first download the book onto your desktop/laptop, then connect it to your Kindle eReader with a USB cord and simply drag it over. This book can be downloaded onto all Kindle devices except the first two generations.

Q: My download didn’t complete. What happened?

There are a few reasons for an aborted download. Your computer could have a download limit which can be adjusted in your settings. You could have a slow internet connection that drops your download. If your computer goes to sleep during the download, it could interrupt the process. Keep working on your computer for the duration of the download to keep it awake.

Q: When will I receive the eBook? My payment was accepted but I did not receive an Order Confirmation email.

If you have checked out of the shopping cart and have not received the Order Confirmation email containing the link to download the book, here are a couple of actions to try first:

  1. Confirm the email address you used when filling out the payment form is the same as the one you are using to receive the link
  2. Confirm you spelled your email address correctly
  3. Check your spam or junk mail folder.

If none of the above works, please email us at admin@mariakillam.com. We'll take good care of you.

Q: Help! My link expired before I downloaded the eBook. What do I do?

Email us at admin@mariakillam.com and we'll take good care of you.

Q: I opened the eBook I purchased and read it, but forgot to download the book and now the link has expired. How can I download it again?

Email us at admin@mariakillam.com and we'll take good care of you.

Q: My eBook disappeared after reading it. Where can I find it?

Look in your Downloads to see where it is stored. For Mac devices look in Downloads or the iTunes folder.

Q: Do you ship the eBook to me?

No, we don't ship the eBook to you as the book is in digital form only. You'll receive your eBook by email with a link allowing you to download to your device.

Q: What does free shipping mean?

Free shipping applies to products you can hold in your hands, such as Maria's colour boards. We ship our products to you at our cost.

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